General Management Training
Customer Service Excellence
According to the UK Customer Satisfaction Index for 2020, the UK has lower customer satisfaction compared with 2019. Due to growing expectations and changing customer needs, it is increasingly important for organisations to adapt to the ever-shifting nature of customer service. This training looks at customer service strategically and how to achieve excellence within this area of your organisation.
What is covered?
Understanding what exceptional service looks like
Learning how to create and develop excellent relationships with your service users
Gaining best practice from examples
Design a holistic customer journey with key touchpoints
Training your people to improve their level of customer service
Developing a more robust customer service strategy
The training will allow participants to:
Learn what exceptional customer service looks like, and overcome the barriers to forming excellent customer relationships while working remotely, over the phone or in-person.
Understand what exceptional customer service should consist of, how to ensure all communications are clear and easily understood.
Have confidence in how to implement effective training for all customer service staff, and develop an action plan for your organisation that will ensure high levels of customer satisfaction.
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