General Management Training

Effective Communication Skills

Developing our communication skills is a key to becoming a great leader, as 80% of issues within organisations can be put down to poor communication. Communication is a two-way exchange of information: senior leaders through to supervisors need to communicate effectively to get the best out of their teams and departments. We communicate vision, instructions, advice and coaching every day, so our communication is effective based on how well it is understood.

What is covered?

  • Active listening

  • Asking the right questions

  • Communicating under pressure

  • Communicating with emotional intelligence

  • Effective writing

  • Presenting data

  • Presenting with confidence

  • What's not being said

  • Workplace diplomacy

  • How to be assertive

The training will allow participants to:

  • Recognise different styles of communication, how to improve understanding and building rapport with others

  • Learn how different methods of communication can impact others around and decide when each is most suitable.

  • Understand the role of body language and tonality in dynamic communication.

  • Deliver messages confidently in an effective, clear and engaging for the recipient.

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