General Management Training
Dealing With Difficult People
This training highlights the importance of nipping problems in the bud, resolving conflict quickly and fairly, understanding why performance is struggling and using techniques to increase productivity. The training develops the skills needed to resolve conflict situations with relationships, understand performance management and increase productivity.
What is covered?
Identifying potential and actual conflict situations and different types of behaviours by appreciating causes of conflict
Dealing with different situations by learning new skills and techniques that create a Win-Win
Understanding how performance management systems can be effectively utilised to raise the performance of individuals and teams
Enhancing your skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
Identifying performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members
The training will allow participants to:
Consider the causes of challenging behaviour, recognise different behaviour types and how to deal with them. Learn techniques to deal with difficult or angry people through delivering feedback assertively. Identify the best strategies for addressing current performance issues, and how to support individuals and teams to go to the next level of output.
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