General Management Training
Conflict Management
Dealing with conflict can be disheartening and damaging to morale. Conflict comes from several different areas: values, opinions, change, even where people sit in an office. It is something at all managers and leaders have to manage from small organisations, through to larger international organisations, and even stakeholders or clients.
What is covered?
Defusing and resolving existing conflict
Empowering others to deal with conflict and issues
Leadership in conflict resolution
Acting as an effective mediator
Resolving conflict: between individuals, staff and management, and the organisation
Types of conflict: suppressed conflict, open conflict, and procedural conflict
Different styles of working, lack of job ownership, ineffective communication, lack of common goals
Active listening, understanding, facing issues, not being personal, find a win/win
Communication, mediation structures, trust, empowering your team to solve conflict
The training will allow participants to:
Learn the skill of handling conflict through understanding the balance of emotional intelligence, coaching and theory, and gain confidence in resolving and working through conflict with powerful and effective outcomes.
Contact Us Today
