Leadership & Management 1 Day Online Courses 2025/26
Leadership & Followership
Developing leadership skills is critical for anyone managing a team. Key leadership and management models and theories are brought to life through activities that bring relevance to the day-to-day leadership and management challenges.
What is covered?
Coaching and mentoring
Developing leadership
Active followership
Flexible leadership
Giving and receiving feedback
Managing virtual teams
Motivation and effective feedback
Performance management
Planning and monitoring team performance
Taking the lead and being decisive
The effective leader & follower
The training will allow participants to:
Understand the relationship between leadership and followership, how they work together to create a motivated workforce that is empowered to achieve the goals of the organisation and team. Evolve your dynamic leadership skills and techniques to release an effective workforce.
Course Dates: 20th March 2025 and 18th September 2025
Course Duration: 1 day - 10am to 4pm
Cost: £295 per attendee
Conflict Management
Dealing with conflict can be disheartening and damaging to morale. Conflict comes from several different areas: values, opinions, change, even where people sit in an office. It is something at all managers and leaders have to manage from small organisations, through to larger international organisations, and even stakeholders or clients.
What is covered?
Defusing and resolving existing conflict
Empowering others to deal with conflict and issues
Leadership in conflict resolution
Acting as an effective mediator
Resolving conflict: between individuals, staff and management, and the organisation
Types of conflict: suppressed conflict, open conflict, and procedural conflict
Different styles of working, lack of job ownership, ineffective communication, lack of common goals
Active listening, understanding, facing issues, not being personal, find a win/win
Communication, mediation structures, trust, empowering your team to solve conflict
The training will allow participants to:
Learn the skill of handling conflict through understanding the balance of emotional intelligence, coaching and theory, and gain confidence in resolving and working through conflict with powerful and effective outcomes.
Course Dates: 3rd April 2025 and 2nd October 2025
Course Duration: 1 day - 10am to 4pm
Cost: £295 per attendee
Time Management
If it seems like you never have enough time to complete your work and find yourself working evenings and weekends just to get by, this course is for you. Whether in your personal life, or at work, better time management can help you regain control and be more focused to reach your goals.
What is covered?
Understand the benefits of planning and managing time
Recognise your barriers and challenges to effectively managing your time
How you currently use your time and planning to improve
Understand your workload and how to prioritise effectively
Know how to use a variety of time management techniques to improve efficiency, reduce stress and improve performance
The training will allow participants to:
Reflect, plan, organise, set goals and respond to day-to-day activities and demands with impact and motivation. You will understand which methods of time management are possible in your situation and how to make time management a day-to-day practice.
Course Dates: 3rd April 2025 and 2nd October 2025
Course Duration: 1 day - 10am to 4pm
Cost: £295 per attendee
Dealing with Difficult People
This training highlights the importance of nipping problems in the bud, resolving conflict quickly and fairly, understanding why performance is struggling and using techniques to increase productivity. The training develops the skills needed to resolve conflict situations with relationships, understand performance management and increase productivity.
What is covered?
Identifying potential and actual conflict situations and different types of behaviours by appreciating causes of conflict
Dealing with different situations by learning new skills and techniques that create a Win-Win
Understanding how performance management systems can be effectively utilised to raise the performance of individuals and teams
Enhancing your skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
Identifying performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members
The training will allow participants to:
Consider the causes of challenging behaviour, recognise different behaviour types and how to deal with them. Learn techniques to deal with difficult or angry people through delivering feedback assertively. Identify the best strategies for addressing current performance issues, and how to support individuals and teams to go to the next level of output.
Course Dates: 1st May 2025 and 30th October 2025
Course Duration: 1 day - 10am to 4pm
Cost: £295 per attendee
Effective Communication Skills
Developing our communication skills is a key to becoming a great leader, as 80% of issues within organisations can be put down to poor communication. Communication is a two-way exchange of information: senior leaders through to supervisors need to communicate effectively to get the best out of their teams and departments. We communicate vision, instructions, advice and coaching every day, so our communication is effective based on how well it is understood.What is covered?
What is covered?
Active listening
Asking the right questions
Communicating under pressure
Communicating with emotional intelligence
Effective writing
Presenting data
Presenting with confidence
What's not being said
Workplace diplomacy
How to be assertive
The training will allow participants to:
Recognise different styles of communication, how to improve understanding and building rapport with others
Learn how different methods of communication can impact others around and decide when each is most suitable.
Understand the role of body language and tonality in dynamic communication.
Deliver messages confidently in an effective, clear and engaging for the recipient.
Course Dates: 15th May 2025 and 13th November 2025
Course Duration: 1 day - 10am to 4pm
Cost: £295 per attendee
Customer Service Excellence
According to the UK Customer Satisfaction Index for 2020, the UK has lower customer satisfaction compared with 2019. Due to growing expectations and changing customer needs, it is increasingly important for organisations to adapt to the ever-shifting nature of customer service. This training looks at customer service strategically and how to achieve excellence within this area of your organisation.
What is covered?
Understanding what exceptional service looks like
Learning how to create and develop excellent relationships with your service users
Gaining best practice from examples
Design a holistic customer journey with key touchpoints
Training your people to improve their level of customer service
Developing a more robust customer service strategy
The training will allow participants to:
Learn what exceptional customer service looks like, and overcome the barriers to forming excellent customer relationships while working remotely, over the phone or in-person.
Understand what exceptional customer service should consist of, how to ensure all communications are clear and easily understood.
Have confidence in how to implement effective training for all customer service staff, and develop an action plan for your organisation that will ensure high levels of customer satisfaction.
Course Dates: 29th May 2025 and 27th November 2025
Course Duration: 1 day - 10am to 4pm
Cost: £295 per attendee
Effective Strategic Planning
The ability of any leader or organisation to plan strategically for the future can be a challenging task to undertake, especially during current times.
What is covered?
Appreciate the bigger picture
Implement horizon scanning
Plan for big events before they happen
Develop the skills to forecast and analyse trends
Organisational impact – cultural, political and economic
Tools and techniques to implement a strategic plan
Organisation forward momentum
The training will allow participants to:
Gain the skills and confidence to plan, forecast and develop strategies to bring your plans into reality with confidence and evidence through proven techniques and models to create buy-in from your leadership team.
Course Dates: 12th June 2025 and 11th December 2025
Course Duration: 1 day - 10am to 4pm
Cost: £295 per attendee
Change Management
Bringing about effective change is vital for all parts of organisational life, and it’s especially relevant when introducing new commercial ways of thinking and acting across an organisation.
What is covered?
In this workshop, we look at how to bring about change effectively in a way that engages the hearts and the minds of your people through:
Identifying the change needed
Designing the right approach to change
Understanding behaviour and motivation during change
Change methodologies
Culture and the impact on change
Bringing about change
The training will allow participants to:
Understand how change works and the strategic process of how to deliver effective and long-lasting change within an organisation, project or team.
Course Dates: 16th June 2025 and 15th January 2025
Course Duration: 1 day - 10am to 4pm
Cost: £295 per attendee